Booking a Ride to the Airport: If you wish to book a ride to the airport you must enter the pick-up time considering the duration of the journey therefore do not enter the flight departure time. In general, we suggest to always be at the airport 2 hours before departure. In any case, follow the instructions of your airline. So when determining your pick-up time, consider the hours in advance you'll need to be at the airport plus the journey time.

How can I calculate the journey time? If you are not aware of the duration of the journey, we suggest using one of the many tools offered by the web or from your phone such as Apple Maps or Google Maps.

Notes: It is your responsibility to determine the appropriate pick-up time. Failure to consider the duration of the journey in determining the pick-up time may result in being late for your flight. Therefore please ensure that you leave enough time for the journey. If you are in any doubt on how to determine the pick-up time, please contact your local customer service team.

Reimbursement Policy for Multi-City Bookings: If you make an hourly booking with a chauffeur that ends in a different city from the pickup location, you may be charged for the additional distance it takes for the chauffeur to return to their city of origin. This additional charge is an effort on our part to make sure the chauffeur is reimbursed for their time and effort.

How is this Reimbursement Calculated: In the event that you make an hourly booking with a chauffeur ending in a different city from the pickup location, we will calculate the additional charge based on the distance of the return journey. The return journey distance calculation is based on the chauffeur's location tracking data.

Additional Considerations: It is important to note that all reimbursement payments will be made directly to the chauffeur. If you have any further questions regarding reimbursement payments, please contact our customer service team for assistance. We hope this article has been helpful in explaining our reimbursement policies for multi-city bookings.

Hourly Transferhood Booking: Would you like to have your driver with you for some hours? Transferhood also offers this option.

What is an Hourly Booking? An hourly booking ensures that both the booked vehicle and the reserved driver will remain at your complete disposal for the entire duration of the service.

Details: The hourly service starts at the pick-up time indicated during the booking process and includes 20 Km per hour - 12 Miles per hour. You can make changes to your hourly booking for free up to 24 hours before the pick-up time.

Note: Any extra hours / km - miles requested must be agreed with the driver and may involve additional costs.

You can add a discount code during the third step of the booking process. Note that you cannot add a discount code to a ride that has already been made. You will also see an amount that was reduced from the total cost.

Booking a Child or Booster Seat: Booking a child or booster seat is easy. After selecting your vehicle class you can add a child seat or a booster seat during the second step of the booking process. In general you have the following options:

All child and booster seats are free of charge. Be sure to enter your child's age and weight into the "notes for the chauffeur" to ensure they are provided with the right seat. Make sure to add it to your booking during the booking process or contact Transferhood to add it within 24H of your trip.

Do you need more child seats or booster seats? If you would like to have 2 booster or 2 child seats you can add this information to the comment field of your booking. This way the driver can be informed and will try to provide two of them. Keep in mind that the driver may request a supplement for additional booster seats or child seats. Please be advised that we can not guarantee more than 1 booster and 1 child seat. Not all of our partners are able to provide more than 1 booster and 1 child seat so it is only possible to add that amount.

Conclusion: If you need more child or booster seats than the ones already included in your booking you can add this information in the comment field of your booking. Do keep in mind that the maximum amount of child and booster seats is limited.

Receiving Chauffeur Contact Information: When you book a Transferhood service you will receive the chauffeur’s name and contact information 8 hours before your pickup time. The chauffeur’s information will be sent to the email and phone number provided in the booking process.

Furthermore you can view the chauffeur’s contact information 24 hours before pickup in your private Transferhood travel account. To log into your account use the link and credentials below:

Once logged in you'll be able to access the chauffeur's contact information listed on your travel page. If you need assistance feel free to contact us at Transferhood.

If you have more luggage than the baggage allowance for your booking, you might need to upgrade your vehicle class. You can check the luggage capacity of each vehicle class during the booking process. If you still have doubts, please contact our customer service for assistance.

Step 1: Enter your pick-up and drop-off locations.

Step 2: Select your preferred vehicle class.

Step 3: Provide passenger and contact details.

Step 4: Add any additional services or requests.

Step 5: Review your booking and make the payment.

You will receive a confirmation email with all the details of your ride.

The number of guests that can be transported depends on the vehicle class you choose. Typically, sedans can carry up to 3 passengers, SUVs up to 5 passengers, and vans up to 7 passengers. Please check the specific details for each vehicle class during the booking process.

The luggage capacity of each vehicle class is displayed during the booking process. You can also find this information on our website under the "Vehicle Classes" section. If you need further assistance, please contact our customer service team.

Yes, you can bring food and drinks into the car. However, we ask that you be mindful of cleanliness and avoid bringing items that might spill or create a mess. Please dispose of any trash properly to keep the vehicle clean for the next passenger.

To request a service that includes transporting an animal or pet, please add this information in the "Special Requests" section during the booking process. Be sure to specify the type and size of the animal. Some vehicle classes might be more suitable for pet transport, so please contact our customer service for further assistance if needed.

Yes, there may be additional fees for night trips. Night trip fees typically apply to trips scheduled between 10 PM and 6 AM. Additionally, there might be extra charges for trips on Saturdays. Please check the booking details during the reservation process for specific information about any additional fees that may apply.

All bookings are calculated and charged in the local currency of the country where the service is provided. The specific currency will be displayed during the booking process. If you have any questions about the currency used, please contact our customer service team for assistance.

You can book a ride with Transferhood as far in advance as you need. We recommend booking at least 24 hours in advance to ensure availability and the best possible service. However, last-minute bookings can also be accommodated depending on availability.

You will receive your booking confirmation immediately after completing the booking process. The confirmation will be sent to the email address you provided during booking. If you do not receive the confirmation email, please check your spam folder or contact our customer service team.

You can find rebates and discounts on our website or by subscribing to our newsletter. We occasionally offer special promotions and discount codes to our customers. Be sure to check our website regularly and subscribe to our newsletter to stay updated on the latest offers.

Booking a ride with Transferhood is easy. You can book a ride through our website or mobile app. Simply enter your pick-up and drop-off locations, select your preferred vehicle class, provide passenger details, and make the payment. You will receive a booking confirmation via email.

The chauffeur will wait for up to 60 minutes at airports and 15 minutes at other locations after the scheduled pick-up time. If you anticipate a longer delay, please contact our customer service to inform the chauffeur. Additional waiting time may be subject to extra charges.

Transferhood offers a variety of vehicle classes to suit your needs, including sedans, SUVs, and vans. All our vehicles are well-maintained and equipped with modern amenities to ensure a comfortable and safe journey. Specific vehicle details can be found during the booking process.

In the "Notes for the chauffeur" field, you can provide any special instructions or requests for your ride. This can include details about your pick-up location, preferences for the route, or any specific requirements you may have. Please provide as much detail as possible to ensure a smooth experience.

For safety reasons, unaccompanied minors are not permitted to travel with Transferhood. All minors must be accompanied by a parent or guardian during the ride. If you have any questions or need further assistance, please contact our customer service team.

Transferhood is committed to providing services for travelers with special needs. When making your booking, please specify any special requirements in the "Notes for the chauffeur" field. Our team will ensure that appropriate arrangements are made to accommodate your needs, including wheelchair accessibility and other assistive services.

If you have an assistive device, please include details about the device in the "Notes for the chauffeur" field during the booking process. This will help us to ensure that your vehicle is properly equipped to accommodate your device and that our chauffeurs are prepared to assist you.

Yes, specifying the arrival terminal for airport pickups helps our chauffeurs locate you more efficiently. Please provide your flight number and terminal information during the booking process to ensure a smooth pickup experience.

Entering your flight number allows our chauffeurs to track your flight's status in real-time. This ensures that they can adjust the pickup time in case of delays or early arrivals, providing you with a seamless and stress-free experience.

Yes, most of our vehicles are equipped with Wi-Fi to ensure that you can stay connected during your ride. Please check the vehicle details during the booking process to confirm if Wi-Fi is available in your selected vehicle class.

Our chauffeurs are experienced professionals who are committed to providing you with a safe and comfortable journey. They undergo rigorous training and background checks to ensure that they meet our high standards of service.

Our chauffeurs speak multiple languages to cater to our diverse clientele. While the primary language is English, many chauffeurs also speak other languages. Please specify your language preference in the "Notes for the chauffeur" field during the booking process.

When choosing the pickup time, consider the time required for your journey, traffic conditions, and any potential delays. For airport pickups, we recommend setting the pickup time at least 2 hours before your flight departure. If you are unsure, please contact our customer service team for assistance.

Transferhood offers a variety of vehicles to suit your needs, including:

• Sedans: Comfortable for up to 3 passengers
• SUVs: Suitable for up to 5 passengers
• Vans: Ideal for groups of up to 7 passengers

All vehicles are well-maintained and equipped with modern amenities for a pleasant journey. Detailed information about each vehicle class is available during the booking process.

Booking a Transfer with Bulky Luggage: Is it possible to book a transfer for bulky luggage like surfboards, bikes, boxes etc? In general yes, it is possible to book a transfer with bulky luggage (surfboards, bikes, boxes etc).

For Bikes and Bike Boxes: In order to carry your bike we recommend booking a Van Standard Class. If you bring your bike with you the Van Standard Class can fit maximum 2 passengers, 2 bike bags, and 2 medium luggages.

Attention: Please note that the bikes need to be foldable and stowed in a suitable bike bag. In order to provide the driver with this information, please add it in the comment field during the booking.

For Surfboards and Further Bulky Luggage: In this case, please contact us directly via e-mail at info@Transferhood.com. Please send us the following information:
- Details of your bulky luggage (type, dimensions, weight)
- Preferred vehicle class
- Pick-up and drop-off locations
- Date and time of your trip

We will then check with the driver on-site and come back to you via e-mail with the best option for you.

To add passengers to an existing booking, please contact our customer service team. They will assist you with updating your booking details. Note that adding more passengers may require a vehicle upgrade and could incur additional charges.

If you can't find your booking in the app, ensure you are logged in with the same email address used during the booking. If the issue persists, please contact our customer service team for assistance. They can help locate your booking and ensure it appears correctly in the app.

To make changes to your booking, log in to your account on our website or app. Navigate to the 'Manage Booking' section where you can edit details such as pick-up time, date, and passenger information. For significant changes like pick-up or drop-off locations, please contact our customer service team.

If you booked a ride with the wrong pick-up or drop-off location, please contact our customer service team as soon as possible. They will assist you in correcting the location details. Depending on the change, additional charges may apply.

If an address can't be found, it might be due to a misspelling or incorrect format. Ensure the address is entered correctly and includes all necessary details. If the issue persists, please contact our customer service team for assistance.

If you lost an item in one of our vehicles, please contact our customer service team immediately. Provide details about the lost item and your booking information. We will coordinate with the chauffeur to locate and return your property as soon as possible.

After completing your ride, you will receive an email with a link to rate your experience. You can also rate your ride through our app by navigating to your booking history and selecting the completed ride. Your feedback helps us improve our services.

If you forgot to add your flight number during booking, please update your booking details through our website or app. Alternatively, you can contact our customer service team to add the flight number. This ensures our chauffeurs can track your flight and adjust pick-up times accordingly.

To make a complaint, please contact our customer service team via email or phone. Provide details about your experience and any relevant booking information. We take all complaints seriously and will work to resolve any issues promptly.