Terms of Use and General Service Conditions

These Terms and Conditions govern your use of the Transferhood platform and services provided by PTS Travel Solutions Ltd. Please read them carefully before making a booking.

1.1 About Transferhood

Transferhood is an online marketplace platform operated by PTS Travel Solutions Ltd. (referred to as "Transferhood", "Company", "we", "us", or "our") that connects customers seeking private transfer services with independent carriers. The platform is accessible via www.transferhood.com and any associated mobile applications.

Transferhood acts exclusively as an intermediary: it does not itself provide transportation services. The actual carriage of passengers is performed by independent carriers who have agreed to be listed on the platform.

1.2 What These Terms Govern

These Terms and Conditions ("T&C" or "Terms") set out the rights and obligations that apply between you (the Customer) and PTS Travel Solutions Ltd. in connection with your use of the Transferhood platform, including browsing, account creation, and the placing of bookings.

1.3 Acceptance

By accessing or using the Transferhood platform — including creating an account, browsing available services, or completing a booking — you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use the platform.

1.4 Relationship with Other Documents

These Terms form part of a suite of documents that govern your relationship with Transferhood:

In the event of conflict between these Terms and any of the above documents, these Terms shall prevail unless the other document expressly and specifically states otherwise.

2.1 Age Requirement

You must be at least 18 years of age to create an account or make a Booking on the Transferhood Platform. Passengers included in a Booking may be aged 14 or above; Passengers under the age of 14 require a specific request and Carrier confirmation. By using the Platform, you confirm that you meet the applicable age requirement.

2.2 Account Registration

To access certain features and place bookings, you may be required to register an account. When registering, you must:

2.3 Accuracy of Information

You are solely responsible for the accuracy of all information provided during registration and when placing bookings. Providing false, misleading, or incomplete information may result in cancellation of your booking without refund and suspension of your account.

2.4 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Any activity carried out through your account is deemed to have been authorised by you. If you suspect unauthorised access to your account, you must notify us immediately at support@transferhood.com.

2.5 Account Inactivity

If your account shows no activity for a continuous period of 24 months, Transferhood reserves the right to close the account after giving reasonable prior notice by email. Any outstanding promotional vouchers at the time of closure will be forfeited unless otherwise required by applicable law. Following account closure, personal data will be deleted or anonymised within 30 days in accordance with our Privacy Policy (Section 9), unless a longer retention period is required by applicable law.

2.6 Account Deletion

You may request deletion of your account at any time by contacting support@transferhood.com. Account deletion requests are processed within 30 days. Please note that certain data may be retained for legal and compliance purposes as described in Article 12.

In these Terms, the following expressions have the meanings set out below. Other terms may be defined elsewhere in this document.

"Transferhood": The brand name under which PTS Travel Solutions Ltd. operates the platform.

"Company": PTS Travel Solutions Ltd., a company incorporated under Bulgarian law, with registered office at Knyaz Boris I Street No. 8, Floor 5, Office 1, Sofia, Bulgaria, VAT number BG207914623.

"Platform": The website www.transferhood.com and any associated mobile applications through which transfer services can be searched, compared, and booked.

"Customer": The individual who creates an account on the Platform, places a Booking, and is responsible for payment. The Customer may or may not be the same person as the Passenger.

"Passenger": Any person who will actually use the transfer service. This may be the Customer or a third party named by the Customer at the time of Booking.

"Carrier": An independent transportation operator registered on the Platform who offers and provides the actual carriage service. The Carrier is not an employee or agent of the Company.

"Booking": An offer to purchase a transportation service via the Platform, submitted by completing the booking form and following submission of payment.

"Booking Confirmation": An email sent by the Company to the Customer acknowledging that a Booking has been received and confirming the formation of the Transferhood Agreement. The Booking Confirmation includes a copy of or link to these Terms and the Customer's booking details.

"Transport Communication": An email sent by the Company to the Customer no later than 24 hours before the scheduled transfer, informing the Customer that a Carrier has accepted the assignment and that the Contract of Carriage has thereby been formed. The Transport Communication includes the Carrier's details and the driver's contact information.

"Transferhood Agreement": The contract formed between the Customer and the Company upon dispatch of the Booking Confirmation. It governs the platform-related obligations of the Company and incorporates these Terms and the Booking Conditions. The Transferhood Agreement terminates upon dispatch of the Transport Communication, or upon formal notification to the Customer that no Carrier could be assigned, whichever occurs first.

"Contract of Carriage": The contract formed between the Customer and the Carrier upon dispatch of the Transport Communication. It governs the actual provision of the transportation service. The Company facilitates the conclusion of the Contract of Carriage acting as agent in the name and on behalf of the Customer. The Company is not itself a party to the Contract of Carriage.

"Pick-up Time": The date and time specified in the Booking at which the Carrier is scheduled to collect the Passenger from the agreed pick-up location.

"No-Show": A situation in which the Passenger fails to appear at the agreed pick-up location within the applicable waiting period after the Pick-up Time, and the Carrier has been unable to establish contact with the Customer or Passenger via phone or the Platform, resulting in the Carrier departing without completing the service. A cancellation submitted less than 24 hours before the Pick-up Time is also treated as a No-Show for the purposes of these Terms.

4.1 Intermediary Role

Transferhood operates as an online intermediary marketplace. The Company does not itself carry passengers, own the vehicles used for transfers, or employ the drivers who perform the services. All transportation services are provided by independent Carriers.

4.2 Two-Contract Structure

Your engagement with the platform involves two distinct contractual relationships:

4.3 Company as Agent

By completing a Booking, the Customer authorises the Company to collect the total Booking amount on the Customer's behalf and to remit the net amount to the Carrier upon completion of the transport service. The Company acts solely in a facilitation capacity; it is not a party to the Contract of Carriage.

4.4 Obligation of Means

The Company's obligation under the Transferhood Agreement is an obligation of means ("obligation de moyens"): the Company will use commercially reasonable efforts to identify and assign a suitable Carrier. The Company does not guarantee that a Carrier will be available for every Booking, nor does it guarantee any particular outcome of the service.

4.5 Carrier Independence

Each Carrier is an independent business operator. While the Company sets quality standards and monitors Carrier performance through customer reviews and operational metrics, the Company does not direct, supervise, or control the day-to-day operations of any Carrier. Carriers are solely responsible for compliance with all applicable transport regulations, licensing requirements, and insurance obligations.

5.1 How to Place a Booking

To place a Booking, you must complete the following steps via the Platform:

5.2 Booking as an Offer

Submitting a Booking constitutes an offer by you to purchase the specified transfer service at the stated price. No binding contract is formed at the point of submission.

5.3 Booking Confirmation

The Transferhood Agreement is formed when the Company sends a Booking Confirmation email to the email address provided. The Booking Confirmation will include:

5.4 Carrier Search — Intermediary Activity

Following Booking Confirmation, the Company begins its intermediary function: identifying and approaching available Carriers who match the booking requirements. This process is carried out by the Company on behalf of the Customer.

5.5 Transport Communication & Contract of Carriage

Once a Carrier accepts the assignment, the Company dispatches the Transport Communication to the Customer no later than 24 hours before the scheduled Pick-up Time. Receipt of the Transport Communication confirms that the Contract of Carriage has been formed between the Customer and the Carrier.

The Transport Communication includes:

5.6 Termination of Transferhood Agreement

The Transferhood Agreement terminates automatically upon dispatch of the Transport Communication. From that point, the Customer's primary contractual relationship with respect to the carriage itself is governed by the Contract of Carriage.

5.7 Last-Minute Bookings

For bookings placed with fewer than 6 hours before the scheduled Pick-up Time ("last-minute bookings"), the Transport Communication may be dispatched with a shorter lead time. In such cases, the Customer is advised to check the Platform directly for real-time updates on Carrier assignment and driver details.

5.8 Service Unavailability

If the Company is unable to assign a suitable Carrier, Article 9.6 of these Terms applies. The Transferhood Agreement remains in effect until the Company formally notifies the Customer that no Carrier can be assigned.

6.1 Prices and Currency

All prices displayed on the Platform are quoted in EUR, GBP, or USD. You may select your preferred display currency. The price shown at the time of Booking is the total amount payable for the transfer service as defined in your booking.

6.2 Price Setting

Prices for transfer services listed on the Platform are set by the Company, not by individual Carriers. Carriers are contractually obliged to honour the prices agreed at the time of Booking. No additional charges may be levied by the Carrier for services included within the original booking. Prices displayed on the Platform are dynamically calculated and may vary based on demand, timing, and availability. The price confirmed at the time of Booking is fixed and will not be subject to change after Booking Confirmation is issued.

6.3 Services Outside the Booking

Certain services fall outside the scope of a standard Booking and may be subject to separate charges agreed directly between the Customer and the Carrier:

The Company is not responsible for pricing or disputes relating to services falling outside the original Booking scope.

The following optional services may be available for selection at the time of Booking, subject to Carrier availability:

Where such services are selected and paid for at the time of Booking, the service description as listed on the Platform at the time of Booking shall apply. The Company's liability for supplementary services is limited to the refund of the amount paid for the specific supplementary service.

6.4 Payment Collection

Full payment for the Booking is collected at the time the Booking is placed. Accepted payment methods include major credit and debit cards (Visa, Mastercard, Amex, Maestro) and digital payment options such as Google Pay, Apple Pay, and PayPal displayed on the Platform at the time of Booking.

6.5 Invoicing

The Company collects payment on behalf of the Carrier solely for the purpose of payment processing and does not thereby become a party to the Contract of Carriage. A tax invoice or receipt for the transfer service is issued by the Carrier as the service provider. The Company facilitates electronic delivery of this document to the Customer's registered email address following completion of the transfer.

6.6 Currency Conversion

Where your payment card or bank account is denominated in a currency different from the Booking currency, currency conversion will be carried out by your card issuer or bank according to their own policies and exchange rates. The Company is not responsible for any conversion fees or exchange rate differences applied by third-party financial institutions.

6.7 Additional Charges

If any additional charges become applicable following the transfer (for example, approved waiting time extensions or out-of-scope services that were pre-authorised), these will be collected from the original payment method on the next business day following the transfer.

6.8 Additional Charges Policy

7.1 Carrier Obligations

Vehicle images displayed on the Platform are for illustrative purposes only. The actual vehicle provided may differ in make, model, colour, and size from the images shown, provided it meets the vehicle category confirmed in the Booking.

Carriers registered on the Platform are required to:

7.2 Vehicle Standards

All vehicles used by Carriers on the Platform must be:

7.3 Driver Information

Upon dispatch of the Transport Communication, the Customer will receive the following information about the assigned driver and vehicle:

This information enables the Customer and Passenger to identify and contact the driver directly if needed on the day of travel.

7.4 Carrier as Independent Operator

Carriers operate as independent businesses. They are not employees, agents, or representatives of PTS Travel Solutions Ltd. The Company does not supervise individual journeys and is not liable for acts or omissions of Carriers during the provision of the carriage service.

7.5 Service Quality Complaints

If you experience a problem with the quality of service provided by a Carrier, you should report this through the process described in Article 10.5. Carriers who consistently receive poor ratings are subject to removal from the Platform.

8.1 Flight Monitoring

Where a Customer provides a valid flight number at the time of Booking, the Platform may attempt to track the status of the designated flight through third-party aviation data feeds. This service is provided on a best-effort basis only. The Company does not guarantee the accuracy, completeness, or availability of flight status information and accepts no liability for any failure to detect, report, or act upon a flight delay or cancellation. The Customer remains responsible for monitoring their own flight status and notifying the Company of any delay or cancellation as promptly as possible.

8.2 No-Show Exception — Flight Delay

If a Passenger is unable to reach the pick-up point within the applicable waiting period due to a documented flight delay, the Passenger will not be treated as a No-Show, provided that both of the following conditions are satisfied:

(i) The correct flight number was entered into the Booking at the time of submission; and

(ii) The Customer has notified the Company of the delay as promptly as possible through the Platform or at support@transferhood.com, and has provided supporting evidence if requested.

Where both conditions are met, the Company will endeavour to coordinate with the assigned Carrier to adjust the Pick-up Time to reflect the revised arrival. This coordination is provided on a best-effort basis and does not guarantee the availability of the Carrier for the revised time. Customers who fail to enter a flight number or enter an incorrect flight number cannot rely on this exception.

8.3 Waiting Times

The following complimentary waiting periods apply:

If the Passenger has not appeared at the designated pick-up point by the end of the applicable waiting period, and the Carrier has been unable to establish contact with the Customer or Passenger via phone or the Platform, the Carrier is entitled to leave and the booking will be treated as a No-Show. No refund will be issued in a No-Show situation, except where Article 8.2 or Article 9.4 applies.

8.4 Carrier No-Show

If the Carrier fails to appear at the agreed pick-up location at the Pick-up Time, the Customer should take the following steps:

Upon receiving a Carrier no-show report, the Company will attempt to assign an alternative Carrier as quickly as possible and keep the Customer informed of progress in real time where practicable. If the Company is unable to provide an alternative Carrier and the transfer cannot be completed, the Customer will receive a full refund, processed within 5–7 business days.

If the Carrier arrives after the scheduled Pick-up Time and the Customer or Passenger agrees to proceed with the Transport Service, the Customer may be entitled to a partial refund at the Company's discretion. To request consideration of a partial refund, the Customer must report the late arrival through the Platform or at support@transferhood.com before the Transport Service commences.

9.1 Right of Withdrawal

9.2 Booking Changes

The Company cannot guarantee that all requested changes can be accommodated, particularly for last-minute requests.

In the event that there are no Carriers available to carry out the transport service following a modification request submitted within 24 hours of the Pick-up Time, the Booking will not be modified and no refund will be due.

In the event that the vehicle indicated at the time of Booking is unavailable due to a modification request submitted within 24 hours of the Pick-up Time, the transport service may be carried out on a vehicle of a lower type and/or category. By submitting such a modification request, the Customer expressly waives any right to a refund arising from such change of vehicle.

9.3 Cancellation Policy

The following cancellation rules apply:

Only the Customer who placed the Booking is entitled to submit a cancellation request. Cancellation requests from third parties, including Passengers named in the Booking, will not be processed without the Customer's explicit authorisation.

9.4 Flight and Train Cancellation and Delay

(a) If the airline does not offer an alternative flight, or the Customer declines the alternative flight offered: The Customer must provide documentary evidence of the cancellation. Upon receipt of satisfactory evidence, the Booking will be cancelled and a full refund issued.

(b) If the airline offers an alternative flight and the Customer accepts it: The Customer must notify the Company as soon as possible. The Company will endeavour to arrange a Carrier for the new flight; if a suitable Carrier is available, the transfer will proceed; if not, the Booking will be cancelled and a full refund issued.

(a) If the rail operator does not offer an alternative train: The Customer must provide documentary evidence of the cancellation. Upon receipt of satisfactory evidence, the Booking will be cancelled and a full refund issued.

(b) If the rail operator offers an alternative train and the Customer accepts it: The Customer must notify the Company as soon as possible. The Company will endeavour to arrange a Carrier for the new arrival time; if not possible, the Booking will be cancelled and a full refund issued.

9.5 Refund Processing

Refunds are processed as follows:

9.6 Service Unavailability

In the event that the Company is unable to assign a Carrier to your Booking before the Transport Communication deadline, the Company will:

The Company's liability in such cases is limited to the refund of the Booking amount. The Company shall not be held responsible for consequential costs incurred as a result of service unavailability, except where such costs arise from the Company's proven gross negligence.

10.1 Accuracy of Booking Information

You are responsible for ensuring that all information provided in a Booking is accurate and complete, including:

The Company and the Carrier rely on the information you provide. Errors or omissions may result in service failure for which neither the Company nor the Carrier can be held liable.

10.2 Punctuality

You and your Passengers must be ready at the agreed pick-up location at the Pick-up Time. The complimentary waiting periods in Article 8.3 are provided as a reasonable buffer; arriving after the waiting period has expired may result in a No-Show with no entitlement to a refund.

10.3 No Direct Payment to Carrier

You must not make any direct cash or card payment to the Carrier for services covered by your Booking. The agreed transfer price is settled exclusively through the Platform. Additional services outside the Booking scope that are agreed on the day are the Customer's responsibility.

10.4 No Off-Platform Arrangements

You must not attempt to arrange future transfers directly with a Carrier outside the Platform. Doing so circumvents the protections afforded by the Transferhood Agreement and may result in suspension of your account.

10.5 Reporting Issues

If you encounter any issue with your transfer service — including Carrier lateness, vehicle non-compliance, or unprofessional conduct — you should report it as promptly as possible, ideally within 15 minutes of the issue arising, either through the Platform or at support@transferhood.com. The Company will acknowledge your complaint within 1 business day of receipt. Where the complaint requires supporting documentation (such as photos, receipts, or booking references), the Customer must provide all relevant evidence within 24 hours of submitting the complaint. Failure to provide the requested documentation within this period may result in the complaint being closed without further action.

10.6 Lawful Use

You must not use the Platform or the services facilitated through it for any unlawful purpose, including:

10.7 Child Safety Equipment

10.8 Luggage Allowance

10.9 Passengers with Reduced Mobility or Special Requirements

10.10 Transportation of Animals

11.1 Scope of Company's Responsibilities

The Company is responsible for operating the Platform in a professional manner, for facilitating the booking process, and for using commercially reasonable efforts to assign a suitable Carrier to each confirmed Booking. The Company's obligations are intermediary obligations — they do not extend to the actual performance of the carriage service.

11.2 No Liability for Carrier Acts or Omissions

As Carriers are independent operators, the Company is not liable for any act, omission, negligence, or default of a Carrier, including but not limited to:

The Company is not responsible for delays, cancellations, or failures caused by third-party carriers, including airlines, railway operators, ferries, or other transportation providers, even where such events directly affect the Customer's ability to use the transfer service booked through the Platform. In the event of such a delay, the Customer is responsible for notifying the Company as promptly as possible through the Platform or at support@transferhood.com, and is advised to seek compensation directly from the third-party carrier responsible.

11.3 Liability Cap

In cases where the Company is found liable for a failure of its own intermediary obligations under the Transferhood Agreement, and where such failure results from ordinary negligence (as opposed to gross negligence or wilful misconduct), the Company's total liability to the Customer shall not exceed the Booking amount paid by the Customer for the affected transfer. This cap applies regardless of the nature of the claim, save that where gross negligence or wilful misconduct by the Company is proven, this limitation shall not restrict claims for direct losses only.

11.4 Consequential Loss Exclusion

The Company shall not be liable for any indirect or consequential losses, including (except in cases of gross negligence or wilful misconduct by the Company):

11.5 Force Majeure

The Company shall not be liable for any failure to fulfil its obligations caused by circumstances beyond its reasonable control. See Article 15 for a full description of force majeure events.

11.6 Platform Availability

The Company endeavours to maintain the Platform's availability at all times but does not guarantee uninterrupted access. The Company is not liable for any loss resulting from temporary unavailability of the Platform due to maintenance, technical failure, or third-party service disruptions.

The Company processes your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian data protection law. This includes processing for the purposes of managing your Booking, communicating with you, sharing necessary details with assigned Carriers, and complying with legal obligations. You have the right to access, correct, erase, restrict, object to, and port your personal data, as well as to withdraw consent and to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP), 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria, www.cpdp.bg. To exercise your rights, contact our Data Protection Officer at dpo@transferhood.com. Full details of our data practices — including retention periods, data sharing arrangements, automated decision-making, and children's privacy — are set out in our Privacy Policy at www.transferhood.com/privacy-policy.

12.1 Privacy Policy

For full details of how we collect, use, and protect your personal data, please refer to our Privacy Policy, available at www.transferhood.com/privacy-policy.

12.2 Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Platform. For full details of the cookies we use, the purposes for which we use them, and how to manage your preferences, please refer to our Cookie Policy available at www.transferhood.com/cookie-policy.

13.1 Customer Reviews

Customers who have completed a transfer booked through the Platform are invited to submit a rating and written review of the service received. Reviews are used to:

When submitting a review, you agree that:

The Company reserves the right to remove reviews that are clearly fraudulent, irrelevant, or otherwise in violation of these principles. By submitting a review, you grant the Company the rights set out in Article 14.3 with respect to that content.

13.2 Carrier Ranking

The order in which Carriers appear in search results on the Platform is determined by an algorithm that takes into account the following criteria:

The Company may update its ranking algorithm periodically in order to reflect evolving quality standards and Customer expectations. No Carrier is guaranteed a specific position in search results. Ranking is not influenced by any commercial arrangement between the Company and any individual Carrier.

14.1 Company's Intellectual Property

The Transferhood name, domain name (www.transferhood.com), logos, trademarks, software, written content, design elements, and all other materials published on or through the Platform are the exclusive property of PTS Travel Solutions Ltd. or are used under licence from third parties.

14.2 Restrictions

Without the prior written consent of PTS Travel Solutions Ltd., you must not:

14.3 Licence for User-Submitted Content

By submitting any content to the Platform (including reviews, comments, or photos), you grant PTS Travel Solutions Ltd. a worldwide, royalty-free, non-exclusive, perpetual licence to use, reproduce, publish, and display such content in connection with the operation and promotion of the Platform. You confirm that you have the right to grant this licence.

14.4 Infringement

The Company reserves the right to pursue all available legal remedies in respect of any unauthorised use of its intellectual property, including claims for injunctive relief and damages.

15.1 Definition of Force Majeure

A force majeure event is any circumstance beyond the reasonable control of the affected party that could not have been foreseen at the time of contracting and that prevents or materially impedes performance of obligations under these Terms. Force majeure events include, without limitation:

15.2 Effect of Force Majeure

Where a force majeure event prevents the Company from fulfilling its obligations under these Terms, the Company shall not be held liable for such non-performance. The Company will use reasonable efforts to notify affected Customers as quickly as possible and to mitigate the impact of the disruption.

15.3 Prolonged Force Majeure

If a force majeure event continues for more than 30 consecutive days, either party may terminate the affected Booking without penalty by giving written notice to the other party. In such cases, the Company will refund the Booking amount to the Customer, less any costs already unavoidably incurred.

15.4 Notification Obligation

The party relying on a force majeure event must notify the other party as promptly as reasonably possible, describing the nature of the event, its likely duration, and the obligations affected. Failure to provide timely notification may limit the availability of this relief.

16.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to its conflict of law provisions.

16.2 Consumer Rights Under EU Law

Nothing in these Terms affects your rights as a consumer under European Union law, including those arising under Regulation (EC) No 593/2008 (Rome I Regulation). If you are a consumer resident in an EU member state, you continue to benefit from any mandatory consumer protection rights applicable in your country of residence.

16.3 Amicable Resolution

In the event of a dispute arising from or related to these Terms, the parties agree to first attempt to resolve the matter through good-faith negotiation. Please contact our support team at support@transferhood.com, setting out the nature of your complaint. The Company will respond within 3 business days.

16.4 Jurisdiction

If a dispute cannot be resolved through negotiation, it shall be submitted to the primary jurisdiction of the competent courts of Sofia, Bulgaria. Consumer customers within the EU retain the right to bring proceedings in their country of domicile in accordance with applicable EU law.

16.5 Online Dispute Resolution

As required by EU Regulation No 524/2013, please note that the European Commission provides an Online Dispute Resolution (ODR) platform for consumers, accessible at: https://ec.europa.eu/odr. Our contact email for ODR purposes is support@transferhood.com.

16.6 Supervisory Authority

The competent supervisory authority for data protection matters in Bulgaria is the Commission for Personal Data Protection (CPDP), 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria, www.cpdp.bg | kzld@cpdp.bg. You have the right to lodge a complaint with the CPDP if you believe your personal data rights have been infringed.

17.1 Entire Agreement

These Terms and Conditions, together with the Booking Conditions, the Cancellation Policy, and the Privacy Policy, constitute the entire agreement between you and PTS Travel Solutions Ltd. with respect to your use of the Platform and the services facilitated through it. They supersede all prior representations, discussions, and agreements relating to the same subject matter. In the event of any conflict or inconsistency between these Terms and Conditions and any other document forming part of the agreement, these Terms and Conditions shall prevail unless the other document expressly and specifically states otherwise.

17.2 Severability

If any provision of these Terms is found by a competent court or authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining Terms. The remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

17.3 No Waiver

A failure or delay by the Company to exercise any right or remedy under these Terms shall not be construed as a waiver of that right or remedy. Any waiver must be in writing and signed by an authorised representative of PTS Travel Solutions Ltd. to be effective.

17.4 Amendments and Updates

The Company reserves the right to update or amend these Terms at any time. Where changes are material, notice will be given by email to your registered address and/or by a prominent notice on the Platform, with a minimum of 14 days' advance notice before the amended Terms take effect. Continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Terms.

17.5 Assignment

You may not assign, transfer, or sub-license your rights or obligations under these Terms to any third party. The Company may assign its rights and obligations under these Terms to any affiliated company within its corporate group or to any successor entity following a merger or acquisition, provided that such assignment does not materially diminish your rights under these Terms.

17.6 Language

These Terms are issued in English, which is the official and binding version. Any translations provided on the Platform or elsewhere are for informational purposes only and shall not affect the interpretation of these Terms. In the event of any inconsistency between the English version and a translation, the English version shall prevail.

17.7 Survival

The following provisions shall survive the termination or expiry of the Transferhood Agreement and shall remain in full force and effect: Section 9 (Changes, Cancellations and Refunds), Section 11 (Our Responsibilities and Liability), Section 12 (Data Protection and Privacy), Section 14 (Intellectual Property), and Section 16 (Dispute Resolution and Governing Law).

For any enquiries relating to these Terms and Conditions, please contact us at:

Company: PTS Travel Solutions Ltd.

Registered Address: Knyaz Boris I Street No. 8, Floor 5, Office 1, Sofia, Bulgaria

VAT Number: BG207914623

Platform: www.transferhood.com

Support Email: support@transferhood.com

Telephone: +908503079000

Data Protection Officer: dpo@transferhood.com

© 2025 PTS Travel Solutions Ltd. | All rights reserved.