Help Center
How can we help you? Below are some common topics. For anything else, please contact our support team.
Getting Started
1. How do I determine the pick-up time for my airport transfer?
2. What happens if my hourly service ends in a different city than it started?
3. How does an Hourly Service work?
4. How do I apply a discount code to my booking?
5. How do I book a child or booster seat?
6. When will I receive the chauffeur's contact information?
7. What if I have more luggage than the baggage allowance for my booking?
8. Step-by-Step Guide to Booking a Ride with Transferhood
9. Vehicle Classes and Capacity on Transferhood
11. Food and Drink Policy
12. How Do I Request a Service that Includes Transporting an Animal/Pet?
13. What currency is used to calculate and charge my booking with Transferhood?
14. How far in advance can I schedule a ride with Transferhood?
15. When will I receive my booking confirmation from Transferhood?
17. How can I easily book a transfer with Transferhood?
18. How long will the chauffeur wait for me?
19. What Vehicles Does Transferhood Use?
20. How Can I Use the "Notes for the Chauffeur" Field?
21. Are Unaccompanied Minors Allowed to Travel with Transferhood?
22. How Does Transferhood Support Travelers with Special Needs?
23. What Should I Do If I Have an Assistive Device?
24. Is It Necessary to Indicate the Arrival Terminal for Airport Pickups?
25. Why Is It Important to Provide My Flight Number?
26. What Should I Know About Chauffeurs Working with Transferhood?
27. What Languages Do Transferhood Drivers Speak?
28. How Do I Choose the Right Pickup Time?
29. List of Vehicles Available at Transferhood
Booking Management
1. How Can I Book a Transfer for Bulky Items (Surfboards, Bikes, Boxes, etc.)?
2. How Do I Add Passengers to an Existing Booking?
3. Unable to Find Your Booking in the App?
4. How Can I Modify My Booking?
5. What Should I Do if I Booked the Wrong Pickup or Drop-off Location?
6. Why Does the System Say It Can't Find My Address?
7. How Can I Recover Lost Property?
8. How Can I Enter Or Change My Flight Number?
10. How Can I File a Complaint?
Travel Procedures During Your Transfer
1. Is Smoking Allowed in Transferhood Vehicles?
2. What About Special Routes, Tunnels, and Ferries?
3. How to Reach Our Customer Support Team
4. How to Contact Your Driver
5. Can I Bring My Own Child or Booster Seat?
6. Where Will the Driver Meet Me at the Airport?
Account Management
1. How to Reset Your Forgotten Password
3. How to Create an Account
4. Accidentally Created Multiple Accounts?
Payments & Refunds
1. About the Cancellation Policy?
2. Why my credit card has been declined?
3. Where Can I Enter My Invoice Details?
4. When Will I Receive My Invoice?
5. Do I Need To Tip The Driver?
6. When Will I Be Charged for My Ride?
7. Why Are Prices Listed in Different Currencies?
8. What Payment Methods Are Available?
Changes or Cancellations
1. How Can I Modify the Date or Time of My Booking?
2. How Do I Cancel My Ride?
3. What is your cancellation policy?